peerspace customer service

Contact us Discover inspiring venues curated for your business with all the unique services you need Brand Activations Team Offsites Stress-free planning Reduce your workload for your next big event, or even your year, by consulting with a dedicated Account Manager. We apologize for any confusion! Fulfill your vision. How do I contact a host with no financial obligation? We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. Hi Michelle,Thank you for providing feedback on your recent experience. Monday-Friday: 8am-5pm PST: Phone. [3] Chammas, chief executive officer, and Bendett, head of marketing and acquisitions, met while working together at Electronic Arts (EA). Hi Chedz & Troy, Thank you for your review! Host and Guest cancellations in these scenarios will be refunded and paid according to the cancellation policy chosen by the Host and posted in a confirmed Booking.This means that the cancellation policy on file when the booking was accepted governs the cancellation. Edit Lists Featuring This Company Section, Peerspace Hourly Venue Rental Service Announces Philadelphia Launch, San Francisco Bay Area Startups (Top 10K), United States Early Stage Companies With Fewer Than 50 Employees, San Francisco Bay Area Early Stage Companies With More Than 10 Employees, Marketplace Companies With Less Than $1B in Revenue. Get together somewhere better. We apologize for any frustration caused.After reviewing your case, we found that more attendees arrived at your event than the number you had originally stated in your request. Reload the page and repeat your search. Read Customer Service Reviews of peerspace.com - Trustpilot I want my money refunded. Then again on the 4th of feb..3 weeks after the initial date of service, without my authorization . Customer Support PeerPlace users can access Customer Care toll free or by using the On Line Help Desk. PeerPlace users can access Customer Care toll free or by using the On Line Help Desk. Thank you for reaching out regarding a COVID-19 related booking cancellation. Due to these clauses in our cancellation policy you were not initially provided with a full refund, however, I see that our Trust + Safety team authorized the full refund as a courtesy. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Read Customer Service Reviews of peerspace.com | 3 of 4 - Trustpilot We understand COVID can disrupt plans, however, In March of 2020, Peerspace rolled out a specific clause in its cancellation policy to address cancellations made as a result of COVID. Peerspace serves customers in San Francisco Bay Area, Los Angeles, New York, Seattle, Austin, and Chicago. was easy and I really feel like the fees are reasonable for what you get. 96 total Filter : Most relevant RJR RJR 1 review US 4 days ago HORRIBLE COMPANY!! Thank you for reaching out regarding regarding your booking with ******************** We received your support ticket letting us know you were experiencing an issue canceling your booking and have provided you with a full refund. They kept our money!!! HORRIBLE COMPANY!!! BBB is here to help. The hosts are top notch and professional. Find out how we combat fake reviews. I need my money back and my money is being held hostage with this company. most inspiring locations by making it easy and safe for anyone to rent their San Francisco Bay Area, Silicon Valley), Operating Status of Organization e.g. Our people are the heart of Peerspace. Updated May 5, 2020 United States United States Any Experience Any Experience 0-1 Years 1-3 Years 4-6 Years 7-9 Years 10-14 Years 15+ Years Total Pay Estimate & Range Confident Total Pay Range $47K - $70K / yr Base Pay $39K - $55K / yr Additional Pay $8K - $16K / yr $57K /yr $47K$70K PeerSpace kept their percentage of the money, but they never released our money to us!!! Please click on the country abbreviation in the search box below to change to a different country location. I would not have booked another venue if I did not believe I was receiving a refund. PeerPlace trainers are seasoned instructors who are proficient in all PeerPlace education tracks. Hi Kareesh,Thank you for taking the time to leave us a positive review! We appreciate your feedback and hope to have the opportunity to provide a better experience for you in the future. RUN AWAY. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. BBB Business Profiles generally cover a three-year reporting period. [8] Chammas has said that the idea for the company came to him while he was attending New York University trying to find places to meet up with various groups or clubs. real person. Peerspace is a peer-to-peer marketplace for booking space for events, meetings and productions. BBB Business Profiles may not be reproduced for sales or promotional purposes. Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. We are thrilled to hear that you had a great experience with our hosts and that you found our platform to be professional and reliable. $58,622 / yr. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Hi Shop Local For Good,Thank you so much for taking the time to leave us a positive review! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Hi Steve, Thank you for your amazing review! Were so happy to hear that you had a great experience using Peerspace. The company offers a new way for people to think about and access commercial real estate by creating tools that eliminate friction in the booking process, make space discovery exciting, and help hosts monetize their locations. Hi LaDonne,Thank you for your review. Get exclusive access to venues only available through Peerspace Select for truly one-of-a-kind experiences. questo messaggio, invia un'email all'indirizzo She was kind, courteous and efficient, and provided a quick solution to my issue, advised that she'd send documentation today, AND provided a realistic turnaround time for resolution. . Hi Tavida, Thank you for your review. PeerSpace Careers and Employment | Indeed.com As a result, a host's hourly rate may vary depending on the day you select. Please help us protect Glassdoor by verifying that you're a Customer Service. In the end Peerspace took my money and didnt offer me any resolution, Discover credit card didnt help me either, Im out of more than $500 for services I never received. And what's even more suspicious is that when there is a disputed charge I will get any email telling me that I have a dispute. Since your booking was never officially canceled and the host has already received compensation, you are not eligible for a refund. RUN AWAY!!! We are thrilled to hear that Peerspace has been such a helpful resource for you in finding studios and environments to work in. We look forward to connecting you with even more great spaces in the future! They never respond back. Guests may cancel their Booking between 7 days and 24 hours before the event start time and receive a 50% refund (excluding Fees) of their Booking Price. They have spaces at affordable rates that helps someone like me who makes short self-funded films possible. I've already wasted a week on these hosts. Reset. Seed, Series A, Private Equity), Whether an Organization is for profit or non-profit, General contact email for the organization. 24 hours before the booking we were notified that someone had contracted covid-19 and sent the proof of a positive test. Reduce your workload for your next big event, or even your year, by consulting with a dedicated Account Manager. Im happy to provide clarification on our Overtime policy. Contacting Hosts - Support Center (EN) - Peerspace Monday-Friday: 6am-6pm PST: Saturday/Sunday: 9am-6pm PST: Live Chat. Section 3.2 (f) of the Peerspace Services Agreement, states the following, which all user agree to when using the Platform and Services: You agree to leave the Space no later than the end-time of your Event or at such other time as mutually agreed upon between you and the Host. Once our 3rd party payment processor confirms that the EIN matches the business name, we will promptly issue the payout. Pulling issues faced by users like you is a good way to draw attention of Peerspace - Book Unique Venues to your problem using the strength of crowds. I've had nothing but the best quality service thus far. Peerspace Community Guidelines. PEERSPACE - 71 Photos & 131 Reviews - 548 Market St, San - Yelp I've had great experiences renting spaces over the last year. The company launched in 2014 and provides a platform that allows people to list or rent out spaces for events. After reviewing your account and speaking with our payment processor, Stripe, we can confirm that the refund was processed. Thousands of dollars. International Association of Better Business Bureaus. Due to this, we will need to wait for your bank to make a final decision on the payment. Thank you for reaching out regarding a refund. This is the kind of customer service everyone needs! Our Customer Experience Team would love to see if there's a way to turn your experience around! Onze So I withdrew the request. However, the pricing tier for the higher number of guests that arrived is higher.Regarding surveillance, some hosts have installed security and recording devices in their space, which is allowed on Peerspace as long as it is disclosed. . In this case, your host had noted the presence of surveillance in their listing.We understand that this might not be the resolution you were hoping for; however, this information was stated in the listing when you submitted your request.If you have any questions regarding this, please review our terms of service for more information on attendee pricing and surveillance: https://www.peerspace.com/legal/terms, What makes my experience great is the great amazing customer service experience and the easy way to book for your event and our personal needs!! We set up an account, we listed our locations. This has been going on since august 6. The reason I would say my experience was great, is the fact that from the day I had book my session the owner of the place was in contact all the time. photography studios, production studios, converted warehouses, train stations, photo and video spaces, sports car museum event spaces, and courtyards. Guests Contacting Hosts Contacting Hosts Do I have to create an account to message a host? They have places in Vegas for rentals and they cancel on you every 2 months I had this incident happen 2 times exactly 2 months apartment on a special occasion I wouldnt recommend . space. Great experience bc you get what is advertised. See details. You may notice that these images were for my Sigma 24-70mm f/2.8 evaluation, and for that purpose, it worked great. What do I do if a host is unresponsive? All in all, from the . I would never use PEERSPACE again. DUH. The search function is very easy and there is always a great selection of venues to choose from in London. Read verified reviews and ratings for peerspace.com. We're disappointed to hear that your recent booking did not go as planned.Our team conducted a full review of the booking, which included consideration of all written statements and supporting documentation provided by both parties. Here's what should be changed. We called them and emailed them DOZENS OF TIMES. Everything was handled and it made booking a space so much easier than other services we have used. Discover which options are the fastest to get your customer service issues resolved.. PeerPlace's Customer Care Team is dedicated. I have told them that's not possible since those charges would have been paid off in order for me to continue to use their services. About Peerspace Ci They do not make any sense. they do not give proper alotted response time & try to force you to facilitate convo with ppl who are not following their policy, are asking questions already stated on the profile, not within the same state &/or not a real user. Please know that we take the privacy of our users very seriously, and we apologize for any inconvenience caused.After reviewing your communication with our team, I can confirm that we received your request on May 18th and deactivated your account on May 19th.We will be following up with you via email shortly to confirm this information. Customer Reviews for Peerspace - Better Business Bureau The company is headquartered in San Francisco, California with of Read More Contact Who is Peerspace Headquarters Customer Care PeerPlace's Customer Care Team is dedicated to providing accessible tools, flexible training methods and the support you need to best serve your clients. Peerspace Cancellation and Refund Policy Peerspace opens doors to rentable spaces in cities around the world, from photo studios and meeting rooms, to backyards and bars. We're thrilled to hear that you've had a great experience with our customer service team and have found it easy to book spaces for your events. this site has presented many bot inquiries. I had to cancel my booking a week before my shoot due to my brother passing away from, I reached out to support for help with contacting a host and Fabiola was super, Yelp users havent asked any questions yet about. [13], Peerspace operates a website and mobile app that allow businesses to rent out their location or office to other businesses or individuals. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Our Peerspace Select team provides curated recommendations from over 10,000+ venues, uniquely tailored for your event needs. I contacted peerspace the same day for support and did not receive any response bank until I filed a claim with my bank. Thank you! I'm trying to resolve this issue internally with Peerspace, but since the customer service is so atrocious, I have to gett the BBB involved. I asked a host questions, they never responded with the 48hrs posted. I have attached a copy of the email for your reference. para informarnos de que tienes problemas. They do not wait. Hi Nicholas,Thank you for sharing your experience with Peerspace! So I contacted Peerspace and they gave me three other suggestions. Contact info. Please select the region that you would like to explore today. Learn how we can partner with businesses to monetize their portfolio of properties. The only argument they could make was we used more time for free than the original booking. Submit a request and our team will reach out shortly. Years in Business: Customer Reviews are not used in the calculation of BBB Rating. We'll guide you through the process. Contact Peerspace - Book Unique Venues Customer Service/Support peerspace is trying to get people to spend more time on their site, they are harassing accounts from places tht they do not like. There was no kitchenette/parking lot which were both in the listing. Please begin by refreshing the page to see if your location populates the Near field. We had a client rent our location. Additionally, you agree to pay to the Host an overtime charge (Overtime Charge) as well as all applicable Guest Fees, Taxes, and other expenses incurred by the Host. Last Updated: November 8, 2022. We apologize for any inconvenience this may have caused you.Our Customer Experience Team would love to see if there's a way to turn your experience around! Got a full refund and of course it takes 10 business days for them to give the money back joke of a company lost my business for all future bookings thats for sure. When you have a request in messages you can click on details to see time and date, etc. Customer Experience salaries - 1 salaries reported. los inconvenientes que esto te pueda causar. Hands down the quickest turnaround times I've experienced in terms of email responses and everything really., Super easy to book an event space and organize catering all in one place. We apologize for any inconvenience this may have caused. I highly recommend Peerspace. Thank you for taking the time to share your thoughts with us, and we hope to continue connecting you with great spaces in the future! After reviewing your account, it appears that there were some issues with bot inquiries and response time that led to a penalty on your account. Salary. Job Title. I love peerspace as a company but this app has a very big flaw that hasnt changed in over a year of updates. Peerspace also has some of the WORST customer service I've ever seen of any business. Peerspace hiring Customer Experience Associate- Saturday to - LinkedIn Active, Closed, Last funding round type (e.g. Listed below are our top recommendations on how to get in contact with Peerspace - Book Unique Venues. PLEASE FIX! Peerspace welcomes guests to over 40,000 spaces where they can bring their creative ideas to life, and empowers hosts to earn additional income simply by opening their doors. Hi Marties,Thank you for taking the time to leave us a positive review! Read Customer Service Reviews of peerspace.com - Trustpilot I booked a space on Peerspace on 7/10/2022, I caught COVID and had to cancel my event. I was easily able to find the perfect location in my price range. Worst resolution.I hope this doesn't happen to anyone else, thank you for your attention to this matter. If you are a photographer and videographer like me, using this service will provide you with some unique locations putting you ahead of your competition. Peerspace is a great way to host trainings for my business when I'm launching in cities that I have to travel to. verdade. Several requests were made for the appropriate licenses required to hold the booking. Privacy Policy. Hi Barbara!Were so happy to hear that you had a great experience using Peerspace. Customer specific training videos can be produced upon request. Really cool idea. Salary: Peerspace Customer Services & Support | Glassdoor Receive priority support from our top-rated Customer Experience team seven days a week. We are a team hungry for singularity, authenticity, difference, and excellence. [11][12], In January 2018, the company announced former Ancestry and eBay executive Eric Shoup as its chief executive officer. We apologize for any frustrations this may have caused! Everything went fine. Once received, we will pursue the issue further with Stripe. Giggster offers the industry's best customer service with 24/7 phone and messaging support. This is a violation of thePeerspace Services Agreement, including theSocial Event Policy. Please enable Cookies and reload the page. Date of experience: June . Thank you for reaching out. Friday March 17, 2023 $716.50 4-8pm we booked for wedding setup, our wedding would be the very next day. I wouldnt recommend it . pour nous faire part du problme. Thanks again Janae. message, contactez-nous l'adresse We understand how frustrating cancellations can be for our users and strive to minimize them as much as possible. Again, we apologize for your experience and if you have any further questions feel free to reach out to us at *****************************. You can find that below:Bookings that are confirmed, updated, or rescheduled following March 25, 2020, will not be covered by this Policy for Cancellations Due to COVID-19 because the associated risks and impacts to such Bookings are not unforeseen as of such date. Email. BBB directs its services to businesses and consumers in North America. Host your portfolio of locations on Peerspace. Our team is constantly working to improve our policies and procedures to ensure that our users have the best possible experience on our platform. The locations were always as described and the hosts were very nice. Nothing too advanced, just repository and booking system. was easy and I really feel like the fees are reasonable for what you get. Get a free Virtual Credit Card to signup for Subscriptions. We're glad to know that our platform has facilitated smooth interactions and made it effortless for you to connect with guests.Thank you for being part of the Peerspace community, and we look forward to continuing to support your hosting journey! P. Perfect Peerspace 06/15/2021 , CA Using Peerspace was easy. I have 2 pending listings but haven't received the requirements via email for some reason. Wir entschuldigen uns fr die Umstnde. What is Peerspace? Guests may cancel their Booking between 7 days and 24 hours before the event start time and receive a 50% refund (excluding Fees) of their Booking Price. They do not wait to collect money if there is a disputed charge from you. Ivy wall on casters located in the Peerspace Listing. Matt Bendett and Rony Chammas founded the company, with its headquarters in San Francisco in California. Companies can ask for reviews via automatic invitations. We understand that this situation has been frustrating and confusing, and we apologize for any miscommunication that may have occurred. SaaS, Android, Cloud Computing, Medical Device), Where the organization is headquartered (e.g. Was lucky to call Peerspace a home for 3 years. Thousands of dollars. Everything went smoothly with great communication. 548 Market St PMB 96966 San Francisco, CA 94104. The host shu t denied it and said it would be non-refundable. Can you be a little more ashamed of this stupid idea? About the company. Als u dit bericht blijft zien, stuur dan een e-mail By launching your very own Peerspace, you can earn passive income from hourly renters in your area. I'm so frustrated because I'm a driver over the road and don't have time to physically go look for venues and I have two weeks now until the event. I followed the prompts and was immediately connected with a representative Janae. Peerspace - Book Unique Venues on the App Store So for them to say that I owe money all the way back in July is ridiculous, since Peerspace has immediately came after me for money within days of a single dispute. Book a PeerSpace location online for team Off-Sites, Events and Productions. This has been the case for over a year. Peerspace agreed via email to a full refund if the host agreed to it, they did not uphold that deal, the host agreed to a full refund via text message with me. The easiest way to book meeting rooms, event venues, filming locations & more. Hi TWhite, Thank you so much for your positive review! Unlock new spaces Meet, create, and celebrate in inspiring locations around the globe. Peerspace wouldnt issue me a refund, I contacted my credit card issuer (Discover) and was issued a refund that was then recharged to my card after Peerspace reached out to them noting their policy in regards to COVID protocols. Would definitely use it again. Your real card info stays hidden. Peerspace reserves the right to otherwise collect payment from you and pursue any remedies available to Peerspace in this regard in situations in which you are responsible for fees, charges, or damages, including, but not limited to, in relation to any payment requests made by Hosts. At the top of your Chrome or Firefox window, near the web address, click the green lock. Wenn I contacted the host first and tried to reschedule, but his space was booked for the next few months so we agreed on a refund. I love how it is easy to communicate with clients and also help provide spaces to creatives all over the world. I have booked photo and video locations with peerspace in and around Houston. I have reached out several time to Peerspace about a credit they are holding that I need to be released to back to my debit card.

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